American hotels have always excelled when it comes to customer service with friendly, helpful employees and a seemingly happy atmosphere.
So, how can one become the best, the most helpful, the friendliest, the most efficient, the most productive and thus the most profitable?
The answer is much less complicated than it would seem: hire the RIGHT people for the RIGHT positions.
The knock-on effects of this action are unimaginable: increased profits, greater harmony in the workplace, more fulfilled and hard-working employees and better staff retention rates.
Canyons Resort is an example of a successful company that had hit a glass ceiling. It needed to change its hiring process drastically in order to reach its goal of being the Number 1 four seasons in North America.
As a ski resort, management needs to hire an unusually high number of seasonal workers. These then need to be trained to the standard required to enable the resort to reach its ultimate goal.
Taking the guesswork out of the hiring process meant that less time and money were wasted on training the wrong people, and more time could be spent bettering and in turn fine tuning the current training processes.
- Canyons, Four seasons ski resort in Utah
- Largest ski resort in Utah, employs 2000 staff members (1200 seasonal hires November- April)
- The very elevated number of seasonal employees means constant need to hire and train
- Aim: to be Number 1 resort in North America
- Operates: 3 hotels, 12 restaurants, private golf course and club
- Want a good job fit from the moment of hire and throughout the job
Tools used: How did Predictive Index help?
- PI was brought in to stabilise the hiring process