Behavioral Assessment

Lack of people focus

Talk to the hand – or chat with a smile?

Task versus people focus – what does your company need?

Mei you!”* (No!)

The voice, surprisingly shrill for someone who appears to be asleep, carries across the cavernous room. A blue-clad arm with white elbow protectors waves me away. The shop assistant’s head is not moving from its resting position on the counter.

“But… I haven’t said what I wanted to buy yet?” I say in English, somewhat baffled.

MEI YOU!”

“Er… so probably not, then. Bye!”

This was my first encounter with customer service in China. I had just arrived in Beijing in 1988 and needed something from the optimistically named Friendship Store – a place where you could buy foreign-made goods and pay with US dollars.

How to make your job offer irresistible

How you offer the job to your new recruit is vitally important. But why?

Surely, finding the right person for the job is key, I hear you say. And it is, but think about it this way: while you might not hesitate to reach for white chocolate as your favourite treat, to someone else a bar of dark chocolate is irresistible. Picture the scenario.

A new survey of over 5000 UK workers, has discovered that an astounding 84% of those currently in employment are planning to apply for new roles this year. Many might still be biding their time and are waiting for the right opportunity. Many companies are struggling to fill their vacancies, and competition for those quality candidates is high.

Remote working

Confessions of a Remote Worker

You’re trapped and rooted to your kitchen chair with a new worry line adorning your brow, courtesy of your new line manager. But where did the day go so horribly wrong?

It’s Monday morning. The dog has hidden your mobile phone again, so you’ve missed your alarm. Thank goodness for remote working!

Your rush downstairs. After wearily turning on your laptop in the kitchen at twenty-five past eight, you find a notification waiting for you. Over the weekend, your new line manager has quietly slipped in an eight-thirty team strategy meeting.

Running late

Running late – straight into early redundancy

The world of Covid, the new normal, with its Zoom meetings, social distancing, and travel avoidance must be a godsend for people who are always late.

Instead of having to struggle with cars, bicycles or public transport, all they have to do now is to shuffle the few steps over to their sofa. They don’t even have to get dressed properly. Throwing some kind of jacket over their pyjamas is enough for them to be good to ‘go’ to the business meeting.

They have no more excuses for being late. Or do they?

Of squinting cats and great leadership

It’s that tired old question: Can a chubby moggy with a befuddling squint and an inflated ego actually become a great leader?

Working from home during lockdown has provided the perfect opportunity to really observe the behaviours of my three crazy cats – two sisters and their brother. They look and behave so differently. Pablo, the largest of the three, is the one with the squint.

On the surface, their day looks very much like a business operation where targets are set, and tasks need to be accomplished. Team cooperation has to be negotiated carefully.

Are you a risk-taker?

Risk: your public speech is my 2000 metre drop

We all perceive risk differently. When you hear the words ‘bungee jumping’, what’s your immediate reaction? Do your fingertips and the soles of your feet start tingling with fear, or do you shout “hold my beer” and rush to the nearest 2000 metre drop?